Chatbots Like ChatGPT Are Impressive But Have Limitations - How To Use AI Tools Thoughtfully

AI chatbots like ChatGPT have captured public imagination, but it's important to understand how they work before deploying them at work.

Chatbots generate text probabilistically by recognizing patterns, so can't produce definitive factual answers. Think of them as gifted grad students, not omniscient AI.

Used appropriately, chatbots can greatly assist with tasks involving text generation, summarization, analysis and enhancement.

Studies show chatbots can increase productivity on certain tasks, with gains in speed and quality.

Chatbots likely won't automate jobs, but will transform job descriptions as AI fluency becomes essential.